Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalgenel.shop.
Nalgene: starting a request
Customers using nalgenel.shop can rely on the following Nalgene guidance about starting a request. A return or exchange begins when you, contact us at Support@Nalgenel.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from Nalgene on order problems
Customers using nalgenel.shop can rely on the following Nalgene guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Nalgene customers should know about refund timing
Nalgene publishes this refund timing guidance for customers using nalgenel.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
exceptions at Nalgene
Nalgene publishes this exceptions guidance for customers using nalgenel.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Nalgene: support
Customers using nalgenel.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalgenel.shop or 3104264132.
How Nalgene handles condition of returns
For purchases made through nalgenel.shop, Nalgene applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Nalgene customers should know about eligibility
For Nalgene customers at nalgenel.shop, this section explains eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenel.shop
Phone: 3104264132
Physical address: 2974 N 13th St, Kansas City, Kansas, 66104, United States